Frequently Asked Questions
Everything you need to know about your outdoor gear and adventure apparel.
How do I know which size to order for mountain boots?
We recommend measuring your feet at the end of the day and referring to our specific UK sizing guide. For technical hiking boots, many customers prefer to size up by half a size to accommodate thicker thermal socks.
What is your return policy on technical outerwear?
We offer a 30-day return policy on all unworn items with original tags attached. Please ensure that waterproof membranes and technical seals are intact to qualify for a full refund.
Do you offer international shipping outside of the UK?
Yes, we ship our mountain adventure gear worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout, including any applicable customs duties.
Are your waterproof jackets covered by a warranty?
All our premium technical jackets come with a 2-year manufacturer warranty against defects in materials and workmanship, ensuring your protection in the harshest conditions.
How should I care for my down-filled puffer jacket?
To maintain loft and warmth, we recommend professional cleaning or using a specialized down wash on a gentle cycle, followed by tumble drying on low heat with dryer balls.
Is the clothing ethically sourced?
UK Mountain Adventures is committed to sustainability. 80% of our current range is made from recycled materials, and we only partner with suppliers who adhere to Fair Trade certification standards.